The short version
If an item reaches you damaged, faulty, or different from what you ordered, we will replace it or refund you. Just tell us within 3 days of delivery.
What we accept returns for
- The item arrived broken or damaged
- You received the wrong product, colour or size
- Part of a set was missing from the parcel
- There is a manufacturing fault — for example, plating that came off on the first wear
What we cannot accept
- Items that have been worn or show signs of use
- Items returned without their original packaging, tags or box
- Returns simply because you changed your mind, or because the colour looked different on screen
- Earrings, for hygiene reasons, unless they arrived damaged
- Sale and clearance items
- Requests made more than 3 days after delivery
How to return an item
- Record an unboxing video. Start recording before you open the parcel and do not stop until it is open. This is required for any damage or wrong-item claim.
- Contact us within 3 days. Send your order number, photographs of the problem and the unboxing video by email or WhatsApp.
- Wait for approval. We reply within 48 hours and tell you where to send the item.
- Send the item back in its original packaging, to the address we give you.
- Replacement or refund is processed within 5 to 7 working days of the item reaching us and passing inspection.
Who pays return shipping
- If the fault is ours — damaged, wrong or missing items — we cover return shipping.
- For returns approved on any other basis, the customer covers return shipping.
How refunds are paid
- Paid by bank transfer: refunded to the same account within 5 to 7 working days.
- Paid by Cash on Delivery: refunded by bank transfer, EasyPaisa or JazzCash, to the details you provide.
- Delivery charges are refunded only when the entire order is cancelled because of an error on our side.
Cancelling an order
An order can be cancelled free of charge any time before it is dispatched. Once the parcel has left us, please follow the return process above instead.
Need help?
Every case is a little different. If your situation does not fit neatly into what is written here, contact us anyway — we will look at it fairly.